Refund and Returns Policy

At ROMANZA, LLC, your happiness is our priority. Here’s how we handle refunds and returns.

Business Information
Business Name: ROMANZA, LLC
Address: 2210 Vanderbilt Beach Rd. Suite 1300, Naples, FL 34109
Phone: (239) 596-1613
Email: [email protected]

Returns Made Simple

  • Window: You’ve got 30 days from delivery to return, if it meets our terms.
  • State: Items need to be unused, unopened, and in their original package.
  • Receipt: Include your order confirmation or proof of purchase.

What Can’t Come Back
Some items are non-returnable:

  • Bespoke or custom pieces made just for you.
  • Anything labeled “final sale” at checkout.
  • Used or opened goods.
    Exceptions? Only if the law says so or we give the green light.

Refund Rules

  • Full Refund: Get your money back (minus shipping) within 30 days, unless we messed up.
  • Partial Refund: Possible if something’s off (like missing a box), up to us.
  • No-Go Fees: Shipping and extras (taxes, etc.) stay with you unless it’s our fault.

How to Return

  1. Reach Out: Email [email protected] or call (239) 596-1613 within 30 days with your order details.
  2. Get Approved: We’ll send an RMA number—don’t skip this step.
  3. Ship It: Send to 2210 Vanderbilt Beach Rd. Suite 1300, Naples, FL 34109. You pay shipping unless we goofed. Track it; we’re not responsible for lost packages.
  4. We Check: You’ll hear from us via email once we’ve reviewed it.

Refund Timeline
We’ll process refunds within 10 business days of approval. It’ll hit your original payment method—watch your email for updates. Bank delays? Not on us.

Cancel Before It Ships

  • Pre-Ship: Cancel free by contacting [email protected] or (239) 596-1613 ASAP.
  • Post-Ship: Follow the return steps above.

Oops—Damaged or Wrong Item?
Got a flaw or mix-up? Tell us within 7 days at [email protected] or (239) 596-1613 with pics and order info. We’ll cover shipping and fix it fast—new item or full refund, your call.

Payments
We take cards, transfers, and more (see checkout). Refunds go back how you paid, unless we chat otherwise.

Extra Costs
You handle return shipping and taxes unless we’re at fault. Original shipping fees stick around unless we owe you.

Questions?
Hit us up:

  • Email: [email protected]
  • Phone: (239) 596-1613
  • Address: 2210 Vanderbilt Beach Rd. Suite 1300, Naples, FL 34109